SHIPPING AND RETURNS

SHIPPING

UK:

 

  • First Class postage £3.99

 

  • Free Delivery on orders over £50

 

All items are made to order and hand-crafted with love. We aim to dispatch within 1-2 weeks. 

 

Rest of World: Please email me at water.baby.jewellery@hotmail.com to discuss shipment.

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OUR PACKAGING

We package all your orders in recycled and recyclable card boxes, card earring backs and fairtrade organic cotton pouches. 

We also up-cycle old packaging and wrapping paper that would otherwise end up in landfills. We strongly encourage you to do the same. 

If you return 5 of our organic cotton pouches back to us you will receive 5% off your next order. Email us at water.baby.jewellery@hotmail.com for details.

RETURNS AND REFUNDS

Returns are accepted up to 14 days after you receive your item. 

 

To be eligible your item must be unused and in its original condition and packaging. 

Earrings cannot be returned unless faulty for hygiene reasons.

Custom orders also cannot be returned.

To return your order please email us at water.baby.jewellery@hotmail.com with your order number and we will send you our return address. 

It is up to you to cover shipping costs unless agreed otherwise. We recommend using a signed for shipping service as we can only refund items we receive. 

Once your item has been received and inspected we will contact you by email to let you know if your refund has been approved. Refunds will be issued to your original payment method within 14 days of us receiving your item. 

If you have any questions please email us at water.baby.jewellery@hotmail.com.